FAQs

PRODUCT

 -Do you use vegetables in the making of your bags?

No! Vegetable tanned leather  refers to the method of tanning the cowhide into leather. It’s called “vegetable” because of the natural materials used in the tanning process like tree barks, roots, leafs, acorns etc. It is a natural and sustainable process, is one of the oldest methods of tanning known to man. It has been around for centuries. 

-Who makes your handbags?

They are made in Mexico by artisans with more than 20 years of experience in the industry, they have excellent skills working with leather and amazing attention to detail.

-How do I take care of my bag?

Every leather is natural and unique; any tonal variations, marks or pattern variations SHOULD NOT BE CONSIDERED AS IMPERFECTIONS.

Vegetable tanned leather has no synthetic top finishes, therefore it is completely natural, this attribute allows the leather tone to become darker over time with the exposure to the sun! Also this leather is highly burnishable, meaning you can
rub it with a cloth to make it look lustrous. You can use a damp cloth to remove dust or certain stains, for more information contact your trusted leather expert.

-I would like to repair my hand bag, do you offer that service?

We offer repair services in your proof of purchase,
send us an e-mail for further information.

-Do you offer guarantee on the product?

Our accesories comply with strict quality manufacture procedures, therefore we deliver a high quality finished product. If you receive a handbag that is damaged , with stains or malfunctions send us photographs and the shipping order to contact@lecuonashop.com, we'll take care of your handbag asap.
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SHIPPING

-When will I receive my shipping order?

-If the product is in stock you will receive the order in 2-3 business day.
-If you made a pre-order expect 6 to 8 business days after your purchase, you will receive an order from DHL, so expect 2 to 3 days after that date to receive your handbag.

-What are the shipping costs?

Shippings in México are FREE!
For international customers please send an email to: contact@lecuonashop.com before your purchase to provide you with the best shipping method, 
Additional taxes and custom tariffs are responsibility of the customer. This can range from 20% to 40% of the order value, you must pay it when you receive the package at the door. In the remote case of loss, we are committed to fully return your money!

-Does my purchase have an insurance?

 All of our products have an insurance with DHL! So in the remote case of loss or damage caused by the courier we will refund the total price of your bag.

-Can I return my bag? I prefer another one from the collection!

-ALL SALES ARE FINAL WITH NO RETURNS OR EXCHANGES.
-We only accept exchanges on unused FULL PRICE accessories that preserve their tags and packaging within 5 days of delivery date, send us an e-mail to provide you instructions for the return.
-WE ARE NOT RESPONSIBLE FOR THE SHIPMENT COSTS.
-You can exchange your bag for another one available in stock or
for store credit to make a pre-order, we won't refund your money.

-Can I receive an invoice with my purchase?

Only if requested at the checkout or by e-mail you will receive an invoice as established by the law in México.
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SIMPLIFIED PRIVACY NOTICE.

You can navigate on LECUONA's website without providing any personal data, personal information will be asked ONLY when you decide to buy a product.

 

All the personal information that you provide during the register is intended to help us process your orders and contact you directly in a particular case. LECUONA guarantee's that the information submitted won't be shared to any organization or third parties.We will only use your contact data to send you special info on new products, promotions or events, if you don't want to receive this information you can unsuscribe from our newsletter.

When you shop with us, we will ask for banking details to which we offer security and confidentiality, we use a safe server under SSL Protocol, therefore all the data is encripted to guarantee protection.

Paypal also offers the same high degree of security for your purchases, wothout having to put any direct bank data on the page, creating an account with Paypal is free of cost. 

 Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.